Creating Multiple Email Addresses Under a Business Google Workspace Account

Introduction

This help article is designed for Google Workspace admins who need assistance in setting up multiple email addresses under a single business account. The solution involves using email aliases, which allow users to manage several email addresses while receiving emails to one primary inbox.

Using email aliases is beneficial for organizations where a single person handles multiple roles, or to maintain different email addresses for specific purposes without additional costs.

What is an Email Alias?

An email alias is a secondary email address that forwards all its emails to a user's primary email address. This allows the user to send and receive emails from multiple email addresses without switching accounts. With Google Workspace, you can create up to 30 email aliases per user at no extra cost.

Steps to Add an Email Alias

To create an email alias in Google Workspace, follow these steps:

1. Sign in to Google Admin Console:

   • Visit admin.google.com and sign in with your administrator account (this does not end in @gmail.com).

2. Access User Settings:

   • From the Admin console Home page, go to Menu > Directory > Users.
   • Click on a user's name to open their settings page. If you have trouble finding the user, use the search bar.

3. Add Alternate Emails:

   • On the user's profile page, under the user's name, click on Add Alternate Emails.
   • Enter the desired email alias (e.g., info@company.com).
   • Optional: If your account includes secondary domains, select one if needed.

4. Save Changes:

   • Click Save to apply the changes.

Note: Changes can take up to 24 hours to take effect, though they often happen sooner.

Sending Emails from an Alias

To send emails from an alias, users need to set up a custom 'From' address in Gmail. This involves:

• Navigating to Gmail settings and adding the alternate email under the "Send mail as" section.
• Configuring the alias as a custom 'From' address so outgoing emails can appear to come from the alias.

For further instructions, direct users to review the detailed guidance on setting up emails to be sent from an alias linked here.