How to Cancel Unwanted Domain Renewals in Google Workspace

Introduction

As a Google Workspace administrator, you might find yourself in a situation where you do not want to renew a domain, but you face difficulties due to forgotten credentials or changes in recovery information. This article provides effective steps to recover access and manage your domain subscriptions.

Steps to Recover Admin Access

To manage your domain subscriptions, such as canceling domain renewals, you need administrative access to your Google Workspace admin console. If you've lost access, follow these steps:

Recover Administrator Access

1. Automated Recovery Process

   • Go to Google Account Recovery and enter your admin email address.
   • If you've set up recovery email or phone information, follow the prompts to receive a verification code and reset your password.
   • If you forget your email used to sign in, use your recovery phone number or email to retrieve it.

2. Domain Verification

   • If you don’t have recovery information set up, you'll need to verify your domain by updating DNS records:
     • Add a CNAME or TXT record to your domain’s DNS settings as instructed.
     • Verify the update using Google’s online tools.

3. Support-Assisted Recovery

   • If automated recovery fails, initiate support-assisted recovery:
     • Visit Google's Account Recovery Form and fill it out.
     • Add required DNS records and provide contact details for support to verify domain ownership.

Managing Domain Renewal

Once access is restored, you can manage domain settings including stopping automatic renewals:

• Navigating the Admin Console
  • Sign into the Google Admin console at admin.google.com.
  • Navigate to 'Billing' > 'Domains'.
  • Select the domain subscription you wish to cancel.
  • Turn off auto-renewal to stop future renewals.

Additional Tips

• Keep Recovery Information Updated: Always ensure your recovery phone number and email address are current, allowing smooth recovery processes in the future.
• Contact Support When Needed: If you run into issues, consult Google Workspace support or your reseller for additional help.

Conclusion

By following these steps, Google Workspace admins can successfully regain access to their admin console and handle unwanted domain subscriptions efficiently. Ensuring proper recovery setups in advance will prevent such issues in the future.

For more detailed help, please refer to the Google Workspace Admin Help Article.